Your privacy matters to us. This page explains exactly what personal data PisoWin collects from Filipino players, why we collect it, how we use it, and how we keep it secure on our mobile platform. We handle all information in line with applicable Philippine data protection regulations, and we never sell your personal details to third parties for marketing purposes. Reading this page takes only a few minutes and gives you a clear picture of your rights as a registered member. If you have specific questions after reading, our FAQ page is a good place to start.
Last updated: 2025. Applies to all Filipino players using pisowin via mobile browser.
When you create your PisoWin account, we collect your name, mobile number, email address, date of birth, and preferred username. This information is required to verify that you are a real person based in the Philippines and that you meet the minimum age requirement for gaming on our platform. We use your mobile number and email address as primary channels for account notifications and security alerts. Your date of birth is held securely and used solely for age verification purposes in line with responsible gaming obligations. We do not share registration details with unaffiliated third parties for commercial use.
Every deposit, withdrawal, and wagering activity on your account generates a transaction record that we store securely. These records include amounts, timestamps, payment method references, and bet outcomes — all denominated in Philippine pesos. We retain transaction data for the period required by applicable financial and gaming regulations in the Philippines. This data is used to resolve disputes, process withdrawals accurately, detect irregular activity, and generate your account history. You can view a summary of your recent transactions at any time through your account dashboard.
When you access PisoWin through your mobile browser, we automatically collect certain technical data including your device type, operating system, browser version, IP address, and session duration. This information helps us optimise platform performance for the range of devices used by Filipino players and ensures the mobile experience is fast and stable. IP address data may also be used to verify that your access originates from a permitted location. We do not use device data to build advertising profiles or share it with ad networks. Usage patterns such as pages visited and features accessed may be analysed in aggregate to improve the platform.
Before processing your first withdrawal or upon request by our compliance team, PisoWin may ask you to submit a government-issued ID to confirm your identity as a Filipino resident. Accepted documents include valid Philippine national ID, passport, or driver's licence. These documents are processed through a secure verification workflow and are not visible to general platform staff. Once verification is complete, documents are stored only for as long as required under applicable anti-money laundering and gaming regulation requirements. You will be notified clearly before any document submission is requested and can reach out via the FAQ page if you have concerns about this process.
The primary purpose of collecting your data is to operate your PisoWin account smoothly and securely. We use your registration and login details to authenticate your identity each time you access the platform from your mobile browser. Transaction records enable us to process your deposits and withdrawals accurately and to provide you with a complete account history. Device and usage data helps our technical team identify and fix performance issues before they affect your experience. Account security alerts — such as notifications about unusual login attempts — are sent to the contact details you registered, so keeping those details current is important.
PisoWin is required under Philippine gaming and financial regulations to verify the identity of players, monitor transactions for suspicious activity, and maintain records for audit purposes. Your personal data — particularly identity documents and transaction history — supports these obligations directly. Automated systems analyse betting patterns and payment activity to flag potential fraud, money laundering, or terms violations for review by our compliance team. Where required by law or regulatory authority, we may be obligated to disclose certain information to the relevant government body. We do not disclose information to law enforcement or regulators beyond what is legally required.
We may use your registered mobile number or email address to send you account-related notifications such as deposit confirmations, withdrawal status updates, and security alerts. If you have opted in to marketing communications, we may also send you information about promotions, new games, or sports events available on the platform — all relevant to Filipino players and denominated in Philippine pesos where applicable. You can manage your communication preferences through your account settings at any time. Opting out of marketing messages will not affect important account and security notifications, which are always sent regardless of marketing preference. We do not send unsolicited SMS or email blasts to people who have not registered with PisoWin.
As part of our commitment to player welfare, PisoWin uses account activity data to monitor for signs of problem gambling among our Filipino player base. This includes analysing session lengths, frequency of play, deposit patterns, and responses to responsible gaming prompts. Where our systems detect patterns that may indicate gambling-related harm, a member of our player care team may reach out proactively to offer support resources available in the Philippines. This monitoring is conducted in the interest of your wellbeing and does not result in account penalties for players who engage honestly. You can find more information about our player protection approach on the Responsible Gaming page.
As a Filipino player, you have specific rights over the personal data PisoWin holds about you. Below is a straightforward summary of those rights and how to exercise them.
You can request a copy of the personal data we hold about your account at any time. We will provide this in a readable format within a reasonable timeframe.
If any information we hold about you is inaccurate or out of date, you have the right to request that we correct it. You can update basic contact details directly in your account settings.
You may request that we delete your personal data, subject to our legal obligations to retain certain records. Requests are reviewed on a case-by-case basis in line with applicable regulations.
You can object to processing of your data for marketing purposes at any time. Simply update your preferences in your account settings or contact our support team.
Where technically feasible, you may request that your data be provided in a portable, machine-readable format so you can transfer it to another service provider.
To exercise any of these rights, visit the FAQ page for contact details. We aim to respond to all data rights requests within 30 days of receipt.
Now that you know how PisoWin handles your data, you can enjoy sports betting and casino-style games on your mobile browser knowing your information is protected. Registration is free and takes just a few minutes — all transactions are in Philippine pesos with no app download required.